What Foes It Cost Me To Use My Windstream Service For Phone Calls?

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Marlene of Long Island City, NY Verified Reviewer

Original review: March 29, 2022

If you are canceling be sure to read the fine print. They volition continue to debit your accounts on file. They will send you the run around in social club to give you a refund that volition be cut drastically in half. Customer service is not helpful.

March xxx, 2022 Kinetic Cyberspace past Windstream response

Marlene, I regret this has been your experience. Once an account is disconnected, your final pecker for service or any pending bills that have come out prior to your call will debit if yous are enrolled in auto-pay. Whatever refunds submitted will be reviewed and sent dorsum within one to 2 billing cycles. Delight contact me directly at wincanhelp@windstream.com if you have any additional questions or concerns. Thank yous,

Janet of Kennesaw, GA Verified Reviewer

Original review: March 25, 2022

Horrible company and service. Moved and they said they did not receive a find of cutoff even though I called and talked to someone. Sent me a bill for 3 months of service, one was for after the cutoff. Fabricated me do a telephone payment with a $six.95 fee to keep this from affecting my credit and said they would remove the one calendar month of service later the cut off engagement. Then sent me a nasty letter that I was being turned over for collections and WOULD affect my credit for the month they said they wrote off. Their notes did not bear witness my call to cancel service, and their notes did non testify the adjustment when I fabricated the kickoff phone payment and was told my account was paid in full. I was forced to pay brand some other phone payment for a calendar month when I did not take service. In that location is something very wrong with this company.

March 30, 2022 Kinetic Net by Windstream response

Janet, please e-mail me with your former account data and your contact number you used to contact us. This can be tracked to verify the calls made with u.s.a. and an investigation completed. My electronic mail address is wincanhelp@windstream.com and I'd like to help. Cheers,

Carina of Plattsmouth, NE Verified Reviewer

Original review: March 2, 2022

Was on the phone with them for 90 minutes. Got switched to almost iv-5 different people. Turns out they made a error on my account and I have to wait a whole week to get WiFi back on. I got snapped at yelled at. And concluded up crying considering of the stress.

March xxx, 2022 Kinetic Cyberspace by Windstream response

Carina, please email me directly at wincanhelp@windstream.com with your business relationship number then I can find out what happened and where nosotros went wrong. I'd similar to endeavour and help brand this right. Thanks, Maggie

Evelyn of Trinity, TX Verified Reviewer Verified Heir-apparent

Original review: February. 22, 2022

I have been trying to go Internet service with this provider for months now. I was supposed to have had my service installed in September 2021. We are at present at the cease of February 2022 and I notwithstanding don't have an answer about the service. They take an office right in front of my neighborhood nonetheless they aren't able to connect me? I take chosen client service several times over the past months trying to get an update, the only reply I ever receive is, "The technician volition give you lot a call." No calls are e'er received from a technician and the last time I called I was placed on agree for a ridiculously long time before they hanged up my call. I don't know why I'm beingness singled out this mode when all I was request for was internet service, the same as all of my neighbors.

March 30, 2022 Kinetic Internet by Windstream response

Hullo Evelyn,

Please email me with your society number and I can find data regarding what is causing the concur upward with installation. Sometimes this is due to awaiting permits, construction and new cable install but I will know more with your order number. I can be emailed at wincanhelp@windstream.com and tin can remain in contact that way. Thank you,

JT of Owingsville, KY Verified Reviewer

Original review: February. xv, 2022

Had Kinetic internet installed at my home a month agone. Information technology started out pretty practiced but now my internet speed is going out and is very ho-hum. Had a tech come out, says zilch is wrong only yet my internet is going out. Most ready to drop them and go dorsum to my original internet service provider.

Donald of Manheim, PA Verified Reviewer

Original review: Feb. 12, 2022

I was a loyal customer for more than twenty years, first with D&East Jazzed, so with Windstream, and so with Kinetic. I finally made the conclusion to switch providers. I discontinued all service except online email monitoring (intended to do for a calendar month, to monitor people who had not changed to my new email address). The cost was less than $4 per month. And so, I tried to close my account. Nothing worked. Telephone calls went unanswered. Online account access did not allow for account closure. Paying the final bill small amount and writing "Delight Close Account on the invoice and bank check" did not work. We are now so tired of trying to become this washed, that nosotros simply return each new invoice without a payment and will a "Please Close Account" notation written on it. Nosotros're at present upwardly to $35 and counting. We will NEVER pay another cent to this company.

Feb. 16, 2022 Kinetic Internet past Windstream response

Donald, I'm sorry that this has gone unresolved just I'd similar to assistance. Please electronic mail me direct at wincanhelp@windstream.com with your erstwhile business relationship data and I will be in bear upon about information technology closure. Cheers.

C Janell of Lakemont, GA Verified Reviewer

Original review: Jan. 7, 2022

I applied for an addition to my internet service for a rental dwelling on my holding on November 11, 2021. After multiple calls to Windstream I was given an expected date time of service connection. The technicians showed up and after a few minutes at the residence. They got back in their work van and left. I thought they were checking out the nearby substation but afterwards four hrs they never returned. I made a call back to Windstream to ascertain the trouble. The assistant on the phone put me on hold for twenty minutes then a recorded bulletin came on the line saying the role was "Now Closed" and a dial tone followed. Ugh! Really?

Later on several other calls and beingness bounced effectually from person to person I was finally put in touch with engineering department. I was told my gild was put on "Agree" and that the engineer had 10 days to review the order. I patiently waited for much longer than the 10 days. It has now been almost ii months with no Communication from the technology department of this Communication Visitor and then I called over again today. I was sent the post-obit text from them:

Kinetic: "This is an of import update on your order which will require the construction of additional facilities. The costs will be shared by Windstream and you. Your portion of the costs volition be 1600.00. You volition receive a letter that volition demand to exist signed and returned with your payment. If you take any questions, please contact usa at ane-800-865-4255. Answer HELP for aid. Reply Stop to end. Thank You." I feel that this is a terrible injustice that customers are required to share construction costs when trying to learn internet connection. The residence has had internet connection in the past and at present to be told information technology volition cost me an boosted 1600.00 feels terribly wrong.

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January. 13, 2022 Kinetic Internet by Windstream response

Hello!

Thank you for taking your fourth dimension to leave united states a review of your recent feel. The charges associated with the installation are due to needing to install brand new equipment in order to gear up your 2d service. The equipment in place currently is fully utilized by the customers in the area. As previously discussed, we can move forrard once the agreement is made for the shared toll of installation.

Thank you,

Maggie

Customer increased Rating by 3 stars!

Michael of Ashburn, GA Verified Reviewer Verified Heir-apparent

Original review: Dec. ix, 2021

We tried Windstream net and phone and after 1 year had to switch to a new provider. Windstream's internet speed averaged about 9 mbps down to 2 mbps, which made streaming, especially two TV'south, nearly impossible. Phones had crackling noise in groundwork. When we cancelled service, they charged u.s.a. for an extra month of service at a higher price because we "had one day into the next billing bicycle and nosotros don't amortize". Skip these guys if you lot can.

Jan. 4, 2022 Kinetic Internet by Windstream response

Michael, I am glad that we were able to get this resolved and hope that nosotros can practice business concern together again in the hereafter. Thank you for giving me the opportunity to make this correct.

Bradley of Haskell, TX Verified Reviewer

Original review: Dec. 1, 2021

The service is good, until you need aid. You are continued to someone out of the United States who barely speaks English. When asked to speak with someone who is stateside they either tell y'all they cannot or cannot brand that guarantee. Hard to become satisfaction when yous can't even understand the person on the other end of the telephone... Will no longer back up companies who outsource customer service too other countries.... Pitiful not sad.

Dec. seven, 2021 Kinetic Internet past Windstream response

Bradley, If you withal need assistance with your service delight reach out to me directly. Send your business relationship information to WINCanHelp@windstream.com. Thank you!

Heather of High Springs, FL Verified Reviewer

Original review: Nov. 29, 2021

Later internet installation service people dug a wire in our yard for internet hook up, we found our home no longer have water. Plumber constitute our water well without ability (they cutting the electric line to our home) and cut through other water piping. Water well and pipage was directly in line with Kinetic's pigsty line! Their cyberspace line was even laid nether one of the damaged pipes- so they knew the impairment happened and didn't admit it. Now- They won't return telephone call to take responsibility for the damage to our home. We were without water on thanksgiving. And so far- their service is horrible and we are not happy with the harm to our property or your lack of follow up!

Dec. 7, 2021 Kinetic Internet by Windstream response

Heather, please email me all information to WINCanHelp@windstream.com and I can take our claims department attain out. Thanks!